Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales8@lara-star.com. 

How to Request a Return
Please submit a 1:1 Inquiry with the following details.
(Your request may be denied if the required information is missing.)

- Order Number
- Product Information: Product name and quantity
- Photo(s): If you received the wrong item or if the product has a defect, please attach photos.

If your return is accepted, we’ll send you a return shipping address. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales8@lara-star.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
According to Larastar policy, exchanges are not available. Only refund requests can be processed.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.